I’ve spent my IT career in the financial industry with a focus on business management, leadership, customer experience, process optimization, and managing products end to end. Most recently I managed enterprise hardware as a service; including the software applications required to meet business needs.
I have excellent communication and collaboration skills. Having been an escalation single point of contact, I am experienced in on-site customer engagement to assess business needs and resolve issues. I've leveraged industry standards compared with internal customer survey metrics to show the improvement and success of implemented process controls.
I've led high performing teams and have collaborated with third party vendors, solutions architects, engineers, and the appropriate technical teams to define business strategies implementing risk mitigation, continuous risk management, and maintaining production stability. Being exceptionally proficient in cost optimization, I have achiev
I've led high performing teams and have collaborated with third party vendors, solutions architects, engineers, and the appropriate technical teams to define business strategies implementing risk mitigation, continuous risk management, and maintaining production stability. Being exceptionally proficient in cost optimization, I have achieved major cost savings, and have managed M&A, capacity, and operating budgets.
Willing to relocate, I am looking at multiple industries for an opportunity where I can work with a collaborative team that runs on clear communication. I want to align myself with a company I believe in, and where I can be of value and create positive change. I am always looking to learn more and am willing to take on challenging business initiatives.
JDeanhardtResume_2023 (pdf)
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